ADT® Authorized Dealer Serving Lancaster & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service brings the common practice of giving a neighbor your house key into the modern age. It eliminates the necessity of actual keys or access codes and allows you to control who can access your Lancaster home and for how long. Discover more about how to incorporate it with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to retrieve your mail, take your dog out, or tend to your plants when you leave town. In the past, you would just provide them a key to your home. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you no longer have to fret over lost keys or doors left open. 

What you need is an ADT security system, a Google Nest doorbell, a compatible smart lock, and the ADT+ app that brings everything together. Here’s how to set it up: 

  1. You assign access to a trusted individual, like a family member or neighbor, with the ADT+ app.
  2. Next, you define permissions. You can give neighbors timed access, permitting them to enter and depart during specific hours, or event-based access. For example, if a delivery is delivered, the system can unfasten the door to let your neighbor take it in once it validates them.
  3. After you’ve set up access, your Google Nest Doorbell camera uses familiar face detection to confirm your neighbor as they come near the door.
  4. Your ADT system will deactivate the alarm and release the door lock when the individual is verified as an authorized visitor.
  5. You are sent immediate updates as your neighbor enters and departs. The app also provides a detailed log. 
  6. After the trusted neighbor leaves, your smart door lock secures independently to protect your home.

You may grant access for anyone you would like, such as a pet sitter, a repair person, or a partner who comes over when you’re away. This service is also beneficial during urgent situations, specifically when you’re away. For example, if a water sensor triggers, your system can grant event-driven access so an individual can enter and turn off the water supply. Programming permissions is easy with the helpful app. 

Make Your Lancaster Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a perfect example of how ADT makes life easier and your Lancaster home more adaptable and secure. This tool isn’t only for neighbors and friends, as you’ll enjoy the facial recognition and auto-unlock operability when you’re carrying little ones or groceries. Once you're inside, the door automatically locks behind you.

Design Your ADT Home Security System In Lancaster With Advanced Tools

Experience like ADT Trusted Neighbor and Google Nest cameras with a modern home security system in Lancaster from Secure24 Alarm Systems. An authorized ADT dealer, we’re pleased to deliver the latest technology from the leader in home security. Dial (717) 256-1587 today to get started. Our skilled team can answer any questions about Google Nest cameras, the ADT+ app, and how to get everything working seamlessly.